Frequently Asked Questions
What if I want custom lengths?
We are happy to discuss your special requests. We ask that you send us an email with your ideas to firstname.lastname@example.org. We will respond to your email within 24 hours.
What does "S" and "U" configurations for patch cables mean?
An "S" shape configuration is best suited when you are going from a side-mount jack to a top-mount jack.
A "U" shape configuration is best suited for when you are going from a side-mount jack to another side-mount jack.
Please see photos for examples. If you still have questions, please feel free to contact us!
The Tour Series cable is made with BTPA CA-466 which offers a low capacitance rating of 20pF/Ft! The Tour Series has a slightly thicker insulator and casing, which makes it great for those performing regularly and are prone to step on cables.
All Caulfield Cables are hand-crafted to order and therefore come with our lifetime warranty on our craftsmanship. As long as we are in business, your cable is covered. If at any time your cable loses sound, send it back and we will repair or replace the cable. Please note that some sleeves are limited edition and may not always be available at the time of your repair. In that instance, we will offer you the colors that we have in stock. Warranties do not transfer and are only valid to the original purchaser. The original receipt is needed at the time of the warranty service. Customers pay shipping fees. This warranty does not apply to damage caused to the sleeves, heat shrink, or tips. DO NOT attempt to repair the cable yourself. Tampering with the cable VOIDS the warranty. If it appears that someone attempted to repair or tamper with the cable, we hold full discretion to deny the lifetime warranty.
I purchased during a promotion. Is there anything I need to know?
If you received free items as part of a promotion and are requesting a refund from that order, please return the promotional items as well. If you do not include your promotional items, we will deduct the retail amount of those items from your refund. If you would like an exchange or store credit, and are staying in the same spend incentive tier, there is no need to return your free items. If you’re unsure about this process, please email us at email@example.com We can help!