Frequently Asked Questions
What if I want custom lengths?
We are happy to discuss your special requests. We ask that you send us an email with your ideas to firstname.lastname@example.org. We will respond to your email within 24 hours.
What does "S" and "U" configurations for patch cables mean?
An "S" shape configuration is best suited when you are going from a side-mount jack to a top-mount jack.
A "U" shape configuration is best suited for when you are going from a side-mount jack to another side-mount jack.
Please see photos for examples. If you still have questions, please feel free to contact us!
The Tour Series cable is made with BTPA CA-466 which offers a low capacitance rating of 20pF/Ft! The Tour Series has a slightly thicker insulator and casing, which makes it great for those performing regularly and are prone to step on cables.
Do you have a warranty? We have a 14 day money back guarantee- as long as you didn't use the cable to walk a Great Dane. In all seriousness, as long as your cable does not appear to be in used condition, we will accept your return. If you don't like it, send it back; you just pay the shipping. Please note Custom Cables are non-refundable.
All Caulfield Cables are hand-crafted to order and therefore come with our lifetime warranty on our craftsmanship. As long as we are in business, your cable is covered. If at any time your cable loses sound, send it back and we will repair or replace the cable. Please note that some sleeves are limited edition and may not always be available at the time of your repair. In that instance, we will offer you the colors that we have in stock. Warranties do not transfer and are only valid to the original purchaser. The original receipt is needed at the time of the warranty service. Customers pay shipping fees. This warranty does not apply to damage caused to the sleeves, heat shrink, or tips. DO NOT attempt to repair the cable yourself. Tampering with the cable VOIDS the warranty. If it appears that someone attempted to repair or tamper with the cable, we hold full discretion to deny the lifetime warranty.